Our Data Privacy Policy

At Tangerine APT Pensions Limited, we prioritize our customers' privacy. This Data Privacy Policy outlines the collection, use, and disclosure of personal data in compliance with the Nigeria Data Protection Act, 2023.

Personal Data Collection

We collect personal data from employees, customers, stakeholders, vendors, and other parties. This includes names, contact details, identification documents, usernames, passwords, digital footprints, photographs, and financial & investment information. Data may be collected via our website, mobile app, USSD code, physical forms, and or through third parties.

Privacy Principles
  • Consent: We obtain your consent before processing your data.
  • Fair Processing: Your data is processed fairly, lawfully, and transparently.
  • Purpose Limitation: Data is collected for specific purposes and not processed beyond those purposes.
  • Data Minimization: Only relevant and necessary data is collected.
  • Accuracy: We maintain accurate and up-to-date data.
  • Storage Limitation: Data is stored only as long as necessary.
  • Security: We take appropriate measures to secure your data.
  • Rights: Your data is processed in accordance with your rights.
  • International Transfers: Your data is not transferred outside the country, except at your request and consent.
Data Collection Methods

We collect data directly from you through forms, surveys, phone calls, online interactions, and from third parties such as family members, third-party verification services, and vendors.

Data Usage

We use your data to manage your Retirement Savings Account (RSA), communicate with you, comply with legal obligations, prevent fraud, and for business needs. We may also use cloud storage solutions to ensure efficiency and improved performance.

Data Sharing

Your data may be shared with relatives, law enforcement agencies, third-party service providers, and regulatory bodies. We ensure all third parties adhere to strict confidentiality and use your data only for specified purposes.

Data Storage and Retention

Your data is stored securely and retained as long as necessary for the relevant purposes and legal requirements. Typically, data is retained for a minimum of 10 years.

Your Rights

You have the right to access, correct, erase, restrict processing, and transfer your data. You can withdraw consent at any time. To exercise your rights, complete the Data Subject Access Request (DSAR) form available on our website or at any of our branches.

Data Security

We maintain stringent security measures to protect your data from unauthorized access, loss, or destruction. Only authorized personnel have access to your data, and they are bound by confidentiality obligations.

Remedies for Violation

If your data privacy rights are violated, you can file a formal complaint with us, the National Pension Commission (PENCOM), and the Nigeria Data Protection Commission (NDPC). If unsatisfied with the resolution, you can seek judicial remedy.